Please read this agreement carefully, as it contains important information regarding your legal rights and remedies.
Reselhost LLC (“Reselhost”) has created this privacy statement in order to demonstrate our commitment to
privacy to our customers and users of our consulting services, online services, websites, and web services
from its customers and users of our Services.
Reselhost is committed to developing long-lasting relationships based on trust. As such, Reselhost will do
everything in its power to ensure that your right to privacy is maintained and protected. Our Services are not
directed at children under 13 years of age.
2. Information We Collect
CCHosting, Inc cares about your privacy. For this reason, we collect and use personal data only as it might be
needed for us to deliver to you our world-class products, services and websites (collectively, our “Services”).
Your personal data includes information such as:
Other data collected that could directly or indirectly identify you.
personal data. It also describes options we provide for you to access, update or otherwise take control of your
personal data that we process.
If at any time you have questions about our practices or any of your rights described below, you may reach our
Data Protection Officer (“DPO”) and our dedicated team that supports this office by contacting us at
Privacy This inbox is actively monitored and managed so that we can deliver an experience that you
can confidently trust.
We collect information so that we can provide the best possible experience when you utilize our Services. Much
of what you likely consider personal data is collected directly from you when you:
create an account or purchase any of our Services (eg: billing information, including name, address, payment
request assistance from our customer support team (eg: phone number, case notes);
complete contact forms or request newsletters or other information from us (eg: email); or
participate in contests and surveys, apply for a job, or otherwise participate in activities we promote that
might require information about you.
However, we also collect additional information when delivering our Services to you to ensure necessary and
optimal performance. These methods of collection may not be as obvious to you, so we wanted to highlight and
explain below a bit more about what these might be (as they vary from time to time) and how they work:
Account related information is collected in association with your use of our Services, such as account
number, purchases, when products renew or expire, information requests, support requests, and notes or details
explaining what you asked for and how we responded.
Cookies and similar technologies on our websites allow us to track your browsing behavior, links clicked,
purchased, your device type, and to collect various data, including analytics, about how you use and interact
with our Services. This allows us to provide you with more relevant product offerings, a better experience on
our sites and mobile applications, and to collect, analyze and improve the performance of our Services. We may
also collect your location (IP address) so that we can personalize our Services. For additional information, and
Data about Usage of Services is automatically collected when you use and interact with our Services,
metadata, log files, cookie/device IDs and location information. This information includes specific data about
your interactions with the features, content and links (including those of third-parties, such as social media
plugins) contained within the Services, IP address, browser type and settings, the date and time the Services
were used, information about browser configuration and plugins, language preferences and cookie data,
information about devices accessing the Services, including type of device, what operating system is used,
device settings, application IDs, unique device identifiers and error data, and some of this data collected
might be capable of and be used to approximate your location.
Supplemented Data may be received about you from other sources, including publicly available databases or
parties from whom we have purchased data, in which case we may combine this data with information we already
have about you so that we can update, expand and analyse the accuracy of our records, identify new customers,
and provide products and services that may be of interest to you. If you provide us personal information about
others, or if others give us your information, we will only use that information for the specific reason for
which it was provided to us.
5. How we use this Information
We strongly believe in both minimising the data we collect and limiting its use and purpose to only that (1) for
which we have been given permission, (2) as necessary to deliver the Services you purchase or interact with, or
(3) as we might be required or permitted for legal compliance or other lawful purposes. These uses include:
Delivering, improving, updating and enhancing the Services we provide to you. We collect various information
relating to your purchase, use and/or interactions with our Services. We utilize this information to:
Improve and optimize the operation and performance of our Services (again, including our websites and mobile
Diagnose problems with and identify any security risks, errors, or needed enhancements to the Services
Detect and prevent fraud and abuse of our Services and systems
Collecting aggregate statistics about the use of the Services
Understand and analyze how you use our Services and what products and services are most relevant to you
Often, much of the data collected is aggregated or statistical data about how individuals use our Services, and
is not linked to any personal data, but to the extent it is itself personal data or is linked or linkable to
personal data, we treat it accordingly.
Sharing with trusted third parties. We may share your personal data with affiliated companies within our
corporate family, with third parties with which we have partnered to allow you to integrate their services into
our own Services, and with trusted third party service providers as necessary for them to perform services on
our behalf, such as:
Processing credit card payments
Conducting contests or surveys
Performing analysis of our Services and customers demographics
Communicating with you, such as by way of email or survey delivery
Customer relationship management
We only share your personal data as necessary for any third party to provide the services as requested or as
needed on our behalf. These third parties (and any subcontractors) are subject to strict data processing terms
and conditions and are prohibited from utilizing, sharing or retaining your personal data for any purpose other
than as they have been specifically contracted for (or without your consent).
Communicating with you. We may contact you directly or through a third party service provider regarding products
or services you have signed up to or purchased from us, such as necessary to deliver transactional or
service-related communications. We may also contact you with offers for additional services we think you’ll find
valuable if you give us consent, or where allowed based upon legitimate interests. You don’t need to provide
consent as a condition to purchase our goods or services. These contacts may include:
Text (SMS) messages
Automated phone calls or text messages
You may also update your subscription preferences with respect to receiving communications from us and/or our
partners by accessing your “Reselhost” page or by simply send us an e-mail
If we collect information from you in connection with a co-branded offer, it will be clear at the point of
choice options you have in regards to the use and/or sharing of your personal data with a co-branded partner, as
well as how to exercise those options.
If you make use of a service that allows you to import contacts (eg. using email marketing services to send
emails on your behalf), we will only use the contacts and any other personal information for the requested
service. If you believe that anyone has provided us with your personal information and you would like to request
that it be removed from our database, please contact us at Privacy
Transfer of personal data abroad. If you utilize our Services from a country other than the country where
servers are located, your communications with us may result in transferring your personal data across
international borders. Also, when you call us or initiate a chat, we may provide you with support from one of
our global locations outside your country of origin. Your personal data will be transferred and processed
Compliance with legal, regulatory and law enforcement requests. We cooperate with government and law
officials and private parties to enforce and comply with the law. We will disclose any information about you to
government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or
appropriate to respond to claims and legal process (such as subpoena requests), to protect our property and
rights or the property and rights of a third party, to protect the safety of the public or any person, or to
prevent or stop activity we consider to be illegal or unethical.
To the extent we are legally permitted to do so, we will take reasonable steps to notify you in the event that
we are required to provide your personal information to third parties as part of legal process. We will also
share your information to the extent necessary to comply with ICANN or any ccTLD rules, regulations and policies
when you register a domain name with us.
Website analytics. We use multiple web analytics tools provided by service partners such as Google
Facebook pixel, Twitter pixel, to collect information about how you interact with our website or mobile
applications, including what pages you visit, what site you visited prior to visiting our website, how much time
you spend on each page, what operating system and web browser you use and network and IP information. We use the
information provided by these tools to improve our Services. These tools place persistent cookies in your
browser to identify you as a unique user the next time you visit our website. Each cookie cannot be used by
anyone other than the service provider (eg: Google for Google Analytics and FaceBook). The information collected
from the cookie may be transmitted to and stored by these service partners on servers in a country other than
the country in which you reside. Though information collected does not include personal data such as name,
address, billing information, etc., the information collected is used and shared by these service providers in
accordance with their individual privacy policies. You can control the technologies we use by managing your
website visited) when you first visit our web pages, or by utilising settings in your browser or third-party
tools, such as Disconnect, Ghostery and others.
Targeted advertisements. Targeted ads or interest-based offers may be presented to you based on your
on our web pages, and other websites, and based on the products you currently own. These offers will display as
varying product banners presented to you while browsing. We also partner with third parties to manage our
advertising on our web pages and other websites such as Facebook, Twitter, Google and Microsoft. Our third party
partners may use technologies such as cookies to gather information about such activities in order to provide
you with advertising based on your browsing activities and interests and to measure advertising effectiveness.
If you wish to opt out of interest-based advertising in the European Union please let us know at
Privacy Please note you will continue to receive generic ads.
Third-party websites. Our website and our mobile applications contain links to third-party websites. We
website you visit.
6. Disclosure of Information
Reselhost may also disclose aggregate, anonymous, data based on information collected from Users to investors
and potential partners. In such cases, statistical information only will be disclosed and personally
identifiable data will be kept strictly confidential. In case Reselhost is sold, the information collected from
users may be transferred to the new owners.
Reselhost may from time to time engage third parties, including its own subsidiaries and affiliated companies,
to preserve, analyze or otherwise store or manipulate data received by Reselhost from its customers. In all
such cases, such third party service providers will be required to treat all such data with the same degree of
care as Reselhost and they will be prohibited from disclosing such data to any other person or party, except as
7. Special Offers and Updates
Our customers and users will occasionally receive information on products, services, special deals, and possibly
a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of
8. Service Announcements
On rare occasions, it is necessary to send out a strictly service related announcement, if, for instance, our
service is temporarily suspended for maintenance. Gerally, users may not opt-out of these communications,
though they can deactivate their account. However, these communications are not promotional in nature.
9. Legal Disclaimer
Though we make every effort to preserve your privacy, we may need to disclose personal information when required
by law, if we have a good-faith belief that such action is necessary and required to comply with a current
judicial proceeding, a court order or legal process served on Reselhost.
Reselhost websites contain links to other sites. Please be aware that Reselhost is not responsible for the
privacy practices of such other sites. We encourage you to read the privacy statements of each and every Web
solely to information collected by Reselhost.
10. Maintenance of Information
The information provided to Reselhost is saved indefinitely and may be stored in one or more databases directly
or indirectly maintained by Reselhost. Reselhost employs industry standard security measures to protect the
confidentiality of the information.
While we cannot guarantee that loss, misuse or alteration to data will not occur; we make every effort to prevent
such occurrences. Any other particularly sensitive information, such as credit card numbers collected for
commercial transactions, is encrypted prior to transmission by you to Reselhost.
Also you can access, edit and update your personal details in your Lab at any time – however, if you have any
issue doing this, just send us a quick message at Privacy and we will be more than happy to assist
you in just a couple of minutes.
11. How we secure, store and retain your data
We follow generally accepted standards to store and protect the personal data we collect, both during
transmission and once received and stored, including utilisation of encryption where appropriate.
We retain personal data only for as long as necessary to provide the Services you have requested and thereafter
for a variety of legitimate legal or business purposes. These might include retention periods:
mandated by law, contract or similar obligations applicable to our business operations;
for preserving, resolving, defending or enforcing our legal/contractual rights; or
needed to maintain adequate and accurate business and financial records.
If you have any questions about the security or retention of your personal data, you can contact us at
12. Your Responsibility
You are responsible for the security of the login information, such as usernames and passwords, which give you
access to your private information maintained by Reselhost. Make sure you keep login information in a safe
place and do not share it with others.
Note that key-loggers, viruses, or other surveillance devices can intercept login information on the computers
from which you access our Services, so you should take precautions regarding such devices, especially from
public computers. In addition, you should always log out from any relevant Services when you are not actively
of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If we make
page, at least thirty (30) days prior to the implementation of the changes.
14. Infrastructure and data security access and manipulation
According to the GDPR, the controller and the processor shall implement appropriate technical and organisational
measures to ensure a level of security appropriate to the risk.
Reselhost operates global infrastructure designed to provide state-of-the-art security through the entire
information processing lifecycle. This infrastructure is built to provide secure deployment of services, secure
storage of data with end-user privacy safeguards, secure communications between services, secure and private
communication with customers over the Internet, and safe operation by administrators.
We designed the security of our infrastructure in layers that build upon one another, from the physical security
of our upstream providers ( Amazon, DigitalOcean, IBM, etc. ), to the security protections of our hardware and
software, to the processes we use to support operational security. This layered protection creates a strong
security foundation for everything we do.
Reselhost uses encryption to protect data in transit and at rest. Data in transit is protected using HTTPS,
which is activated by default for all users and any other type of data is stored on machines that have at least
3 layers of security with limited access for anyone in the company.
For Reselhost employees, access rights and levels are based on job function and role, using the concepts of
least-privilege and need-to-know to match access privileges to defined responsibilities. Requests for additional
access follow a formal process that involves a request and an approval from a data or system owner, manager, or
other executives, as dictated by Reselhost’s security policies.
We scan for vulnerabilities using a combination of commercially available and purpose-built in-house tools,
intensive automated and manual penetration testing, quality assurance processes, software security reviews, and
external audits. We also rely on the broader security research community and greatly value their help
identifying vulnerabilities in all of our products. Our encourages researchers to report design and
implementation issues that may put customer data at risk and most of the time we reward them with credit and
free Reselhost services.
Each and every customer can enable 2 factor authentication. 2-step verification greatly reduces the risk of
unauthorized access by asking users for additional proof of identity when signing in. This can be enabled for
the Lab panel and for cPanel/WHM as well ( if you don’t know how to do it, just let us know at
On our infratsructure we also use an in house developed firewall that watch any suspicious login atempt and
helps detect suspicious logins using robust machine learning capabilities – also the entire infratsructure is
monitored in real time 24/7/365 by real humans that can be proactive and take care of any kind of suspicious
activity at the server level.
may contact our Office of the DPO by email at Privacy